Jira service management How to Add the Custom Field to a Request on the Portal
Steps to Add the Custom Field to a Request
Access the Custom Fields Configuration
Go to Jira Settings > Issues > Custom Fields.
Locate the custom field you want to add to the portal.
Click on the three-dot menu (⋮) next to the field and select Contexts and Default Value.
Edit Custom Field Configuration
On the custom field configuration page, navigate to the JSM Config tab.
Click the Add Multi-level Custom Field to Request button.
Select the Portal and Request
In the modal dialog that appears:
Choose the Portal from the dropdown menu.
Select the specific Request Type you want to associate the field with.
Click Save to confirm.
Add the Field to the Issue View
Go to the Project Configuration for the relevant project.
Navigate to Request Types and select the specific request you just updated.
Click on Issue View and add the custom field to the layout.Create Custom field
video tutorial
Add custom Field on request on issue view
Usage on Jira manegement Portal
Limitations of Using the limitless Cascading Custom Field in Jira Service Management
Access Permissions:
Request Creation:
Accessible by:
Licensed Users
Unlicensed Users
Anonymous Users
Customers
Detailed View:
Accessible by:
Licensed Users
Unlicensed Users
Customers
Note: Anonymous users do not have access to the detailed view.
Usage Constraints:
Currently, users can incorporate only one limitless cascading custom field per request. Our team is actively working to enable the use of multiple limitless cascading custom fields in future releases.