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Hey WhatsApp Me for Jira

Hey WhatsApp Me for Jira

Hey WhatsApp Me for Jira

Manage Jira and Jira Service Management from WhatsApp — with Twilio as your bridge.

You connect WhatsApp to Jira and JSM so your teams create tickets, update statuses, receive notifications, and run support without leaving chat. Typed commands, interactive menus, JSM-native workflows, role-based access, optional AI assistance, and an in-Jira Agent Dashboard keep everyone aligned in one place.

How it works

  1. Install the app on your Jira Cloud or Jira Service Management Cloud site and complete the guided setup.

  2. Connect Twilio in the admin panel using a Twilio account with WhatsApp Sender enabled.

  3. Start messaging — map users, configure notifications, then work issues from WhatsApp or the Agent Dashboard.

Key capabilities

Capability

Description

Capability

Description

JSM Integration

JSM-first design — request types, SLA, knowledge base, customer portal, WhatsApp queue page in JSM sidebar

AI-Powered Concierge

Optional AI with 4 intelligence levels — from simple classification to full virtual agent with KB search

Real-time Notifications

WhatsApp alerts when issues are created, assigned, updated, or commented on

WhatsApp Commands

Create tickets, add comments, change statuses, and more — directly from WhatsApp

Interactive Flows

Guided step-by-step wizards for users who prefer menus over typed commands

Agent Dashboard

A Jira global page where agents view conversations, reply, and get AI-suggested responses

Role-Based Permissions

Enforce JSM permission model — customers interact with their own requests, agents get full access

Admin Panel

Configure Twilio, map users, set notification rules, customize templates, and manage security

9 Languages

English, French, Italian, Arabic, Spanish, Portuguese, Chinese, Japanese, German

Attachment Support

Send and receive images and documents between WhatsApp and Jira

Documentation

  1. Quick Start

  2. Installation & Setup

  3. WhatsApp Commands

  4. Interactive Flows

  5. AI Concierge

  6. Notifications

  7. Agent Dashboard

  8. Admin Configuration

  9. JSM Integration

  10. Security & Privacy

  11. Use Cases & Examples

  12. FAQ

  13. Troubleshooting

Requirements

Requirement

Details

Requirement

Details

Atlassian Cloud

Jira Cloud (any plan) or Jira Service Management Cloud

Twilio

Account with WhatsApp Sender enabled

Access

Jira admin permissions to install and configure the app

Support

  • Email: support@heywhatsappme.com

  • Atlassian Community: Tag your question with hey-whatsapp-me

  • Bug reports: File an issue through the support portal